LumaVoIP builds phone systems around how practices actually run: front desk teams that never miss a call, providers who only get paged when it matters, and reminders that reach patients the way they prefer.
Phone features built for patient care
Appointment reminders are the feature practices ask for first. We set up automated SMS reminders from your main number, with confirmation replies that land in a shared inbox your staff can actually see. No-shows drop, and the front desk stops playing phone tag.
Call routing is the second. During office hours, calls flow to the front desk with overflow to the office manager. After hours, an on-call menu routes urgent calls to whichever provider is on rotation, and everything else takes a message that lands in email, transcribed and searchable.
Then there's the paperwork side of healthcare phones: secure digital fax that replaces the paper machine, call encryption, and access controls so patient information stays protected. We'll walk your compliance questions with you and sign a BAA where required.
Teams we set up
The teams we build systems for include Front desk teams handling a steady stream of calls, Providers who need after-hours on-call routing, Billing and insurance staff with their own lines, Multi-chair clinics with shared call coverage, Therapy, counseling and wellness practices, Physical therapy and specialty clinics. Encrypted calling, secure digital fax and access controls are available, and we'll sign a BAA where required.
Practices we support
Dental offices and orthodontists, family medicine and pediatric clinics, physical therapy and urgent-care clinics, therapy and counseling practices, optometry and vision centers, med spas and wellness studios, and billing companies serving healthcare groups.
Business phone services for Medical & Dental Practices
- Business VoIP Phone Systems The phone system your business deserves, installed, tuned and supported by real people.
- Cloud PBX Everything your old phone closet did, minus the phone closet.
- SIP Trunking Keep the PBX you own. Replace the carrier lines you overpay for.
- Unified Communications (UCaaS) Calls, video, texting and team chat, one app, one number, one bill.
- Number Porting & Setup Keep the number your customers know. We'll handle the paperwork and the cutover.
What working with LumaVoIP looks like
Step 1: A real conversation
We start with a short call or a visit to your office to understand how calls move through your business today, what's frustrating about it, and what you're paying. No sales script.
Step 2: We do the setup
Your dedicated onboarding specialist designs your call flows, records greetings, configures your phones and ports your existing numbers at no charge, with temporary forwarding so nothing drops.
Step 3: Go live, and we stay
We train your team, flip the switch at a time you choose, and remain your support contact. Greeting changes, new hires, a second location, just call.