LumaVoIP equips sales and service teams with calling, texting and reporting that connect directly to the tools they already use, set up and tuned by a real specialist rather than a self-serve portal.
Calling that feeds the CRM, automatically
Click-to-dial is the feature reps refuse to give back. Click a contact in your CRM and the call starts from your softphone or desk phone, already attached to the right record. When the call ends, the log, the recording link (if you use recording) and the outcome land in the CRM without anyone typing notes.
Texting closes the loop. Many deals die in voicemail; most get answered by text. Your team can text from the business number inside the same app, with shared inboxes so a rep out sick doesn't strand a thread, and templates for common follow-ups.
Managers get the reporting they've been missing: call volume by rep, missed-call alerts, queue wait times and recordings for coaching. We configure the dashboards during onboarding so week one already has data worth reading.
Teams we set up
The teams we build systems for include Inside sales teams making high call volumes, Account managers juggling follow-ups across accounts, Real estate and mortgage teams on tight timelines, Recruiting and staffing firms with constant outreach, Service teams that log every customer touch, Teams adopting a CRM and cleaning up their calling. Click-to-dial, automatic call logging and screen-pop work with HubSpot, Salesforce, Zoho, Pipedrive and many other CRMs.
Teams we equip
SaaS and software sales teams, insurance and financial services, real estate brokerages and mortgage lenders, recruiting and staffing agencies, home-improvement sales, dealership sales floors, and service businesses that run on booked appointments.
Business phone services for Sales & CRM-Driven Teams
- Business VoIP Phone Systems The phone system your business deserves, installed, tuned and supported by real people.
- Cloud PBX Everything your old phone closet did, minus the phone closet.
- SIP Trunking Keep the PBX you own. Replace the carrier lines you overpay for.
- Unified Communications (UCaaS) Calls, video, texting and team chat, one app, one number, one bill.
- Number Porting & Setup Keep the number your customers know. We'll handle the paperwork and the cutover.
What working with LumaVoIP looks like
Step 1: A real conversation
We start with a short call or a visit to your office to understand how calls move through your business today, what's frustrating about it, and what you're paying. No sales script.
Step 2: We do the setup
Your dedicated onboarding specialist designs your call flows, records greetings, configures your phones and ports your existing numbers at no charge, with temporary forwarding so nothing drops.
Step 3: Go live, and we stay
We train your team, flip the switch at a time you choose, and remain your support contact. Greeting changes, new hires, a second location, just call.