Question 1

Can we keep our existing phone numbers?

Accepted Answer

Yes. We port your existing local and toll-free numbers at no cost and time the cutover so you never miss a call. Most ports complete in 7–14 business days.

Question 2

Do we need new internet or wiring?

Accepted Answer

Usually not. VoIP runs over your existing internet connection. We do a quick network check during onboarding and recommend a simple fix if anything needs attention.

Question 3

How long does setup take?

Accepted Answer

Most businesses go live within one to two weeks. Phones arrive pre-configured, and your onboarding specialist handles call flows, greetings and training.

Question 4

What happens if our internet goes down?

Accepted Answer

Calls automatically fail over to cell phones or another location, so your customers still reach a person. You choose the failover rules during onboarding.

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Before you call: quick answers