LumaVoIP sets up storefront phone systems that answer every time: after-hours menus that share hours and directions, overflow routing when the counter is busy, and texting so customers can reach you the way they actually use.
Phones that keep the counter moving
The classic storefront problem is the line ringing while you're helping the customer standing in front of you. Our setup fixes it with overflow routing: calls ring the counter, then roll to your cell, then take a message with a transcription in your email. The caller gets answered either way, and you decide when to call back.
Restaurants get their own treatment: a dinner-rush call plan with a greeting that shares hours and wait times, an option for to-go orders that rings straight to the kitchen or a designated taker, and texting for confirmations. When a location gets busy, calls can overflow to your second site so no order is lost.
Multi-location shops get the enterprise trick made simple: one number per store, one directory for the whole company, and transfers between locations that feel local. Adding a store is adding seats, not starting over.
Teams we set up
The teams we build systems for include Restaurants taking reservations and to-go orders, Retail shops with a single phone line at the counter, Salons, gyms and studios booking appointments, Cafes and quick-service franchises with rush-hour spikes, Multi-location shops sharing one phone system, Owner-operators who handle calls between customers. A single-line plan with an auto-attendant, texting and a mobile app is one of our most popular setups for storefronts.
Storefronts we equip
Restaurants and cafes, retail and specialty shops, salons, barbers and spas, gyms and fitness studios, dry cleaners, auto service centers, pharmacies, and franchise owners running several locations. If customers walk in and call, we can make the phones keep up.
Business phone services for Retail & Restaurants
- Business VoIP Phone Systems The phone system your business deserves, installed, tuned and supported by real people.
- Cloud PBX Everything your old phone closet did, minus the phone closet.
- SIP Trunking Keep the PBX you own. Replace the carrier lines you overpay for.
- Unified Communications (UCaaS) Calls, video, texting and team chat, one app, one number, one bill.
- Number Porting & Setup Keep the number your customers know. We'll handle the paperwork and the cutover.
What working with LumaVoIP looks like
Step 1: A real conversation
We start with a short call or a visit to your office to understand how calls move through your business today, what's frustrating about it, and what you're paying. No sales script.
Step 2: We do the setup
Your dedicated onboarding specialist designs your call flows, records greetings, configures your phones and ports your existing numbers at no charge, with temporary forwarding so nothing drops.
Step 3: Go live, and we stay
We train your team, flip the switch at a time you choose, and remain your support contact. Greeting changes, new hires, a second location, just call.